Terms & Conditions:
Ekala Guest Farm and Eco Tours cc undertakes to provide all services offered subject to the terms and conditions set out herein, which terms and conditions are deemed to have been read and accepted by the client. The client who signifies the acceptance of a booking does so on behalf of himself and persons under his authority, which means that all are bound by the booking conditions as if they had individually made the booking themselves.
Booking/Quotes: Accommodation, Tours and Transfers are subject to availability at time of payment.
All information, including, but not limited to, arrival point, flight arrival and departure times, can have an effect on itinerary and prices.
As such all quotes/estimates/prices/itineraries are subject to confirmation once all relevant information has been supplied to Ekala. Quotes are valid for 3 days only and are subject to availability.
A minimum of 50% is required to confirm a booking. Balance for Accommodation is due on check-in. Balance for Tours/Transfers are due 10 days before tour/transfer departure or as stated on the booking.
Any medical problem or disability must be advised before the booking is confirmed so as to allow Ekala to advise on the suitability of the chosen arrangements and additional costs that may be due.
If this is not advised prior to confirmation and Ekala is unable to meet any such requests, Ekala will not have any liability to you in this respect. Special dietary requests must be made at the point of booking.
Children 12 and over pay full price.
Discount to under 12 year olds may apply - dependent on accommodation/meals/tours required and times.
Additional luggage must be advised before the booking is confirmed.
The Vehicle allocated may not be suitable for additional luggage and as such an alternate vehicle may have to be used.
An extra charge may apply. Every effort is made to ensure that the booking is processed correctly, though in the unlikely event of a problem arising, our liability is limited to the deposit paid only.
Booking confirmation: Accommodation, Tours and Transfers can only be confirmed once a 50% deposit and all information relevant to the booking have been received by Ekala.
Paying of the 50% deposit on its own does not confirm the booking if all relevant information has not been supplied and confirmed.
Any changes to the booking and itinerary may have an impact on the price. Ekala Guest Farm and Eco Tours reserves the right to change prices once additional information or changes are received.
Deposits/Payments: A 50% deposit of the total value is required to secure a booking.
Deposits paid are only refundable in terms of our cancellation policy. Your deposit shall be deemed to constitute acceptance and confirmation of the booking and confirms your acceptance of our Terms and Conditions as laid out in this document.
A different schedule of deposits, payments and cancellation fees may apply to certain options or packages. These will be provided when applicable.
If payments are made in foreign currency, the client will be responsible for any short payment resulting from exchange rate fluctuations.
All bank charges are for the depositor’s account. If the required deposit or final payment is not received by due date, the booking will be deemed to be cancelled.
Bank Transfer: Bank charges are for the transfers account.
Credit Card Payments:
Visa and Master Card only. In order to process payments, our credit card payment form must be completed. Bookings must be in the name of the Credit Cardholder who must be the traveler. If payment has been made via a Credit Card, any refund can only be made against the same Credit Card.
Cancellation and refund Policy:
Cancellation notification must be received by Ekala Guest Farm and Eco Tours in writing.
No refund will be given by Ekala for any uncompleted tour due to circumstances beyond our control.
Accommodation Cancellation cost is calculated from the day prior to arrival date:
Within 14 days 100% of deposit paid.
Within 31 days 50% of deposit paid.
Cancellation time greater than 32 days, 15% of deposit paid is forfeited.
Cancellation and refund Policy relavent to Tours and Transfers:
Cancellation cost is calculated from the day prior to arrival date:
Within 10 days 100% of full booking amount
Within 20 days 100% of deposit paid.
Within 45 days 50% of deposit paid.
Cancellation time greater than 45 days, 15% of deposit paid is forfeited.
A different schedule of cancellation fees may apply to certain options or packages. These will be provided when applicable.
Tours and Transfers - Terms & Conditions:
Ekala Tours reserves the right to change an itinerary in case of circumstances arising beyond our control.
The client agrees to comply with Ekala’s requirements in regard to conduct whilst on tour. Parents are to be in full control of their children at all times.
Ekala Tours shall not be liable for any loss or expense arising from the cancellation or curtailment of a tour however caused.
Ekala Tours shall not be liable for any refund, either total or partial, of money paid.
Ekala Tours shall not be responsible for the consequences of any delays whether arising from illness, accidents, breakdowns, or any other cause.
Ekala Tours cannot be held liable for any delays due to airlines, train, taxis, buses, and ships not running to schedule.
Ekala Tours guides are English/Afrikaans speaking.
Translators, if required, must be requested at time of booking and will be at an additional charge.
Pick-up or drop-off point must be from the same point. Any additional Pick-up or drop-off will be at an additional charge. Flight arrival and departure times have an effect on the tour and transfer prices.
As such bookings will be subject to the supply of full details.
Items included:
Items are only included as specifically indicated in booking
Packages include items only as specifically indicated.
Tours, Transfers, match tickets, telephone calls, laundry, bar services, internet, entertainment arrangements, meals and beverages unless clearly indicated in your booking are not included.
Drinks and items of a personal nature are not included in any packages or rate at any time.
Comprehensive Travel Insurance:
It is the client’s responsibility to take comprehensive travel insurance.
This should be arranged at the time of payment of the deposit to cover the client from that time. Covering cancellation, curtailment, injury, medical expenses, emergency travel, accident, baggage money loss and any other eventuality.
Smoking: Smoking has been banned in public places in South Africa and consequently the Ekala Guest Farm is a smoke free zone. Smoking is permitted in designated areas outdoors only.
Check in/Check out time - Ekala Guest Farm:
Check in from 15h00 check out time by 10h00. Early check-in or late check-out must be requested in writing at time of booking and will be included where possible.
Luggage or personal property:
Ekala accepts no responsibility for loss or damage to luggage or personal property from whatsoever causes arising.
Damage to Ekala’s property:
The client will be responsible for the cost of any damage/breakages caused by the client or their party.
Parents are to be in full control of their children at all times.
Liability: Whilst every precaution is taken to ensure the safety of all persons participating in the tour, transfer or travel package, participation in any service offered by Ekala or any of its suppliers (including but not limited to transportation to or from any venue) is undertaken at the Client’s own risk.
Ekala Guest Farm and Eco Tours shall not be held liable for injury, illness, death or related medical costs suffered by any person or persons. Ekala Guest Farm and Eco Tours cc, their employees, and/or agents will take every care against such contingencies, they cannot be held responsible for, and shall be exempt from any liability for any loss, damage or injury to any person and/or his/her luggage or personal property.
No liability of any kind shall fall upon Ekala Guest Farm and Eco Tours with respect to circumstances beyond our control including but not limited to: cancellation, event postponement, rescheduling or time changes due to weather, illness, construction, or any other abnormal conditions or developments.
Ekala Guest Farm & Tours shall at no time be liable in any way whatsoever for any loss, injury or damage howsoever caused or arising in connection with any transportation, accommodation and other services provided through or by Ekala Guest Farm & Tours, or as a result of acts of god, acts of government or other authorities, wars, civil disturbance, theft or any other circumstances beyond our control.
Jurisdiction:
All matters or disputes arising from or incidental to any claims and/or disputes shall be governed and construed within accordance of the laws of the Republic of South Africa. South African Courts shall have sole jurisdiction in respect of any claims and/or disputes which may arise.
Bank Details:
Ekala Guest Farm and Eco Tours
Bank transfers and deposits can be paid directly into our bank account.
Account Details: Bank: First National Bank
Name: Ekala Guest Farm and Eco Tours cc
Swift code: FIRNZAJJ
Branch: The Glen, Johannesburg
Branch code: 259605
Account number: 62161265832
Ekala Tours - Personalised attention to your needs. We look forward to hearing from you.
For further information please Contact Ekala Tours. We look forward to hearing from you - info@ekala.co.za